Refund Policy
Refund Policy
At Sneaker Thirst, your satisfaction is our priority. If you're not fully satisfied with your purchase, we’re here to help!
Eligibility for Refunds
We accept returns and provide refunds under the following conditions:
-
The item must be returned within 15 days of delivery.
-
The item must be unused, in its original condition, and in the original packaging.
-
Proof of purchase (order confirmation email or receipt) is required.
Note: Sale items and custom-made sneakers are not eligible for refunds unless they are defective or damaged upon delivery.
Refund Process
-
Submit a Request
Contact us at [your email] within 15 days of receiving your order. Please provide your order details and reason for the refund. -
Approval and Return Instructions
Once your request is approved, we’ll provide instructions for returning the item. Please ensure the item is securely packed to avoid damage during transit. -
Inspection and Refund
After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.-
Approved refunds will be processed within 7 business days. The amount will be credited to your original payment method.
-
Non-Refundable Scenarios
-
Items not in their original condition, damaged, or missing parts for reasons not due to our error.
-
Returns initiated after the 15-day return window.
Return Shipping
Customers are responsible for the cost of return shipping unless the item received was defective or incorrect.
Exchanges
We do not offer direct exchanges. If you need a different size or style, return the item for a refund and place a new order.
Defective or Damaged Items
If you receive a defective or damaged product, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost to you.
Contact Us
For any questions or assistance with refunds, contact us at:
-
Email: admin@snkrthirst.com
-
Phone: +91 9867364078
Thank you for shopping with Sneaker Thirst!