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How often do you add new stock?We refresh our inventory every 10-15 days to ensure you always have access to the latest sneaker trends and exclusive pairs. Stay connected with us through our website, Instagram (@Snkr.thirst1), and WhatsApp community to be the first to know about new arrivals and restocks!
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Do you offer warranties or guarantees on your products?Since we specialize in Unauthorised Authentic sneakers, we do not offer warranties. However, we guarantee that all products are thoroughly inspected and free from major defects. IF Any minor issues, such as box damage, are clearly mentioned in the product description. If you have concerns about your order, feel free to contact us, and we’ll do our best to assist you.
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What sizes do you offer?We have Standard sizing for each pair,means it's all true to size,so mostly with our pairs sizing wont be an issue but still we have a size chart which you all can refer to get to know your true size and if you still need any assitance regarding sizing feel free to hit us up
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Do you offer any discounts or promotions?Yes, we frequently run exclusive discounts and flash sales on our website and WhatsApp community. Be sure to follow us on Instagram (@Snkr.thirst1) and join our WhatsApp community for updates on the latest deals, special promotions, and limited-time offers. Additionally, keep an eye on our website’s homepage for ongoing discounts!
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Do you inspect the sneakers before shipping?Yes, every pair of sneakers goes through a thorough quality check before it is shipped. We inspect for any major defects, verify authenticity, and ensure the condition matches the product description. Minor imperfections, such as damaged boxes, are clearly mentioned on the product page to maintain transparency. Our goal is to ensure you receive exactly what you expect!
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Is cash on delivery (COD) available?Yes, we offer a cash-on-delivery (COD) option for your convenience. You can choose COD at checkout and pay for your order when it’s delivered to your doorstep. Please note that this service is available across most locations in India.
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What is the delivery time for my order?We strive to deliver your order within 3-5 business days across India. Delivery times may vary slightly depending on your location and external factors such as holidays or courier delays. Rest assured, we’ll keep you updated with tracking information once your order is shipped.
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What happens if my product is damaged during shipping?We take great care in packaging your sneakers to ensure they arrive in perfect condition. However, if your product is damaged during shipping, please contact us within 48 hours of receiving the item. We’ll assist you in resolving the issue, either by offering a replacement or a refund, depending on the situation. Please provide photos of the damage along with your order details to help us process your request quickly.
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Can I return a product if it doesn’t fit me?Unfortunately, due to the nature of our products, we are unable to accept returns based solely on size issues. Please make sure to check the product details and size guides before placing your order. If you need further assistance with sizing, feel free to reach out to us before purchasing.
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What should I do if I receive the wrong item?If you receive the wrong item, please contact us immediately within 48 hours of delivery. Kindly provide your order number, along with photos of the item you received and the packing slip. We will verify the issue and arrange for an exchange or a refund as soon as possible. Our goal is to resolve any mistakes quickly and ensure you're completely satisfied with your purchase.
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What is your return or exchange policy?We offer a hassle-free return and exchange policy for most products. If you are not satisfied with your purchase or if the item has a defect, you can request a return or exchange within 7 days of receiving your order. Please ensure that the product is unused, in its original condition, and with the packaging intact. Returns: You may return the product for a full refund or store credit (depending on your preference). Exchanges: If you’d like to exchange the product for a different size or model, we’ll assist with the process, subject to availability. For any issues with damaged or defective products, please contact us within 48 hours of delivery, and we’ll guide you through the return or exchange process.
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What is your return or exchange policy?We offer a hassle-free return and exchange policy for most products. If you are not satisfied with your purchase or if the item has a defect, you can request a return or exchange within 7 days of receiving your order. Please ensure that the product is unused, in its original condition, and with the packaging intact. Returns: You may return the product for a full refund or store credit (depending on your preference). Exchanges: If you’d like to exchange the product for a different size or model, we’ll assist with the process, subject to availability. For any issues with damaged or defective products, please contact us within 48 hours of delivery, and we’ll guide you through the return or exchange process.
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